Return & Refund Policy – POUFDECO.COM

Return & Refund Policy

Are you dissatisfied with your item? Absolutely no worries, you can send it back to us within 28 days and we will give you a 100% refund for this item. Please note that we do not have a return address in Europe, this is done at your expense internationally. Please contact us at support@poufdeco.com if you wish to make a return.

Allow approximately 3 to 5 working days for the money returns to your account after refund. If you placed an order by Paypal, it's immediate. We will make the refund as soon as we receive proof of sending the package, you don't have to wait for us to receive the item.

 

Please inspect your order upon reception and contact us immediately if the item you purchased by mistake doesn't need anymore or wrong products to evaluate the issue and make it right. You have to bear a certain amount for return shipping for your remorse products.  The shipping cost is $7.99 .

How can you get your return Label?

     Damages and issues ( Defective Products )
          . Download and Print
    For your responsibility ( Customer Remorse )
          . Download and Print

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, your money will be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.